FAQs
What currency are the prices do I see in the site?
All prices are in SGD.
I just placed an order, when will it be shipped?
For orders within Singapore, you can expect to receive a tracking number within 3 working days. Delivery by local courier typically takes 3-5 working days.
For deliveries to Malaysia, you'll also receive a tracking number within 3 working days. On average, transit time is 10-14 days.
Tracking numbers will be updated 3-5 days after your order has been dispatched. If you haven't received a tracking number within 7 business days, please reach out to us via email at closetfullofbags555@gmail.com.
My order is defective. Is it possible to return it?
We are pleased to offer a 100% money-back guarantee for instances where the product is found to be defective or damaged (please refer to Returns and Refunds Policy). You have a generous 30-day window to initiate the return process for a complete refund. Upon receipt of the returned product, we will promptly reimburse you for the full amount of your original purchase, including postage costs. To facilitate the return process smoothly, kindly ensure that your name and order number are included on the returned parcels.
We kindly ask for your understanding that if your package is currently in transit, we will need to wait for its arrival before processing a refund. Thank you for your cooperation and patience in this matter.
Can I cancel my order?
Absolutely! You have the option to cancel your order within 12 hours after payment is made without incurring any penalties. It's important to note that cancellations must be requested before the order is shipped. Once the item is dispatched, we regret to inform you that cancellations will not be permitted. Thank you for your understanding in this matter.
I've provided an incorrect address. What should I do next?
If you've accidentally misspelled or auto-filled an incorrect address, please reply to your order confirmation email to confirm the error. Upon double-checking and confirming that the address provided is incorrect, kindly notify us promptly via email at closetfullofbags555@gmail.com. We will do our best to assist you by updating the address to the correct one within a 12-hour window. Please note that no refund will be issued after this 12-hour period from the time of incorrect submission. Thank you for your cooperation and understanding.
I have an unanswered question, and I would appreciate your assistance.
Certainly! Our team is dedicated to helping you create a beautiful home environment. Please feel free to reach out to us via email at closetfullofbags555@gmail.com, and we'll be more than happy to provide the support you need.
As we receive a high volume of emails, we kindly request that for a prompt response, you include your order number and clearly address the issue at hand. Thank you for your understanding and cooperation.
All prices are in SGD.
I just placed an order, when will it be shipped?
For orders within Singapore, you can expect to receive a tracking number within 3 working days. Delivery by local courier typically takes 3-5 working days.
For deliveries to Malaysia, you'll also receive a tracking number within 3 working days. On average, transit time is 10-14 days.
Tracking numbers will be updated 3-5 days after your order has been dispatched. If you haven't received a tracking number within 7 business days, please reach out to us via email at closetfullofbags555@gmail.com.
My order is defective. Is it possible to return it?
We are pleased to offer a 100% money-back guarantee for instances where the product is found to be defective or damaged (please refer to Returns and Refunds Policy). You have a generous 30-day window to initiate the return process for a complete refund. Upon receipt of the returned product, we will promptly reimburse you for the full amount of your original purchase, including postage costs. To facilitate the return process smoothly, kindly ensure that your name and order number are included on the returned parcels.
We kindly ask for your understanding that if your package is currently in transit, we will need to wait for its arrival before processing a refund. Thank you for your cooperation and patience in this matter.
Can I cancel my order?
Absolutely! You have the option to cancel your order within 12 hours after payment is made without incurring any penalties. It's important to note that cancellations must be requested before the order is shipped. Once the item is dispatched, we regret to inform you that cancellations will not be permitted. Thank you for your understanding in this matter.
I've provided an incorrect address. What should I do next?
If you've accidentally misspelled or auto-filled an incorrect address, please reply to your order confirmation email to confirm the error. Upon double-checking and confirming that the address provided is incorrect, kindly notify us promptly via email at closetfullofbags555@gmail.com. We will do our best to assist you by updating the address to the correct one within a 12-hour window. Please note that no refund will be issued after this 12-hour period from the time of incorrect submission. Thank you for your cooperation and understanding.
I have an unanswered question, and I would appreciate your assistance.
Certainly! Our team is dedicated to helping you create a beautiful home environment. Please feel free to reach out to us via email at closetfullofbags555@gmail.com, and we'll be more than happy to provide the support you need.
As we receive a high volume of emails, we kindly request that for a prompt response, you include your order number and clearly address the issue at hand. Thank you for your understanding and cooperation.